Locate and tap on “MapMyRun”, “MapMyFitness”, “MapMyWalk” or “MapMyRide”.
If you see “Not allowed”, then tap it and select “All apps”.
Tap the ⋮ icon (three vertical dots) to open a menu.
Tap on the “Apps” section, then tap on the “Apps” section again.
Ensure the “Auto-launch”, “Secondary launch” and “Run in background” toggles are all enabled.
Ensure the toggle is disabled and “Manage manually” is displayed.
Locate “MapMyRun”, “MapMyFitness”, “MapMyWalk” or “MapMyRide”.
Huawei (P20 Pro, P30 Lite, P30 Pro, and others).
Ensure the “Unrestricted” option is selected.
Scroll down, locate and tap on “MapMyRun”, “MapMyFitness”, “MapMyWalk” or “MapMyRide”.
If the mobile app is not in the “Recently opened apps” list, tap on the “See all apps” section.
Tap on the “Apps” or “Applications” section.
Tap on the “Apps that won’t be put to sleep” section.
Tap on the “App power management” section.
Tap on the “Device care” or “Device maintenance” section,.
Samsung (Galaxy series) - Android 11 and lower.
Locate “MapMyRun”, “MapMyFitness”, “MapMyWalk” or “MapMyRide”, then check the checkbox.
Tap on the “Never sleeping apps” section.
Tap on the “Background usage limits” section.
Tap on the “Battery and device care” section.
On your mobile phone, locate and tap on the “Settings” app.
Samsung (Galaxy series) - Android 12 and greater.
Workouts that consist of moving in a relatively small circle (running around a track) are known to have a lower tracking accuracy due the turns and signal noise.įor more technical information on this mobile phone manufacturer issue, visit.
Tall buildings, trees, lakes, rivers and heavy clouds are known to negatively affect the GPS signal quality.
Ensure your phone’s battery is charged above 20%.
Ensure your phone is ventilated and does not get warm to the touch.
When first starting the mobile app, you may need to physically move away from or disable your phone’s WiFi connection to encourage the GPS hardware on your phone to activate.
Use a runners belt or another thin and light phone holder to ensure the antenna on your mobile phone does not have its signal blocked or interfered.
The GPS hardware on your phone requires an unobstructed view of the sky.
Ensure your mobile phone is used outside of buildings.
Please follow the guidance below to optimize this system. In order to obtain the highest quality workout tracking, the GPS hardware on your phone needs a strong signal from the GPS satellites in the sky.
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